AI software for medical device manufacturers

AI software for medical device manufacturers.

Traceability the FDA can follow, CAPA that closes, training records that hold up. CitrusWeb builds software that makes compliance a byproduct of running the shop instead of a second job.

6.8–9.4%
of sales is the medical device industry's total direct cost of quality, two-thirds of it cost of POOR quality (McKinsey)
~56%
of FDA device surveillance inspections end in required or voluntary corrective action (FDA 2015 data: 46% VAI + 10% OAI)
Feb 2, 2026
the QMSR (21 CFR 820 aligned to ISO 13485) took effect, with no transition grace period

Sources: McKinsey cost-of-quality research; FDA inspection data; FDA QMSR final rule. A McKinsey-documented eDHR/MES rollout eliminated documentation errors entirely and cut noncompliance reports 41%.

// Where AI helps in your shop

Where AI helps in medical device manufacturers.

Traceability by default

Lot and device history captured as work happens, so the record exists because the job ran, not because someone filed it.

CAPA with owners and deadlines

Corrective actions tracked as workflows that close, with the evidence chain intact.

Training evidence that holds up

Competence records tied to procedures and revisions, ready before the audit, not assembled the week of.

Ask your records anything

An AI assistant grounded in your own quality records: which lots used that material, which CAPAs touch that line. It retrieves; it never invents.

Read the manufacturing brain drain, quantified, see CitrusWeb Works, or start at AI software for manufacturing.

// What shops use today, and where it falls short
Paper DHR / device history records

Nearly 100 opportunities for a documentation error every day in one McKinsey-documented case. Paper batch records are the classic source of the 483 that starts with a missing signature.

Word forms and shared drives for CAPA

Corrective action is the most-cited area in external quality audits. A CAPA that lives in a document nobody owns is a CAPA that does not close.

Training records in Excel

Document-control failures under 21 CFR 820.40 are a top 483 category: staff unknowingly using an outdated form because the spreadsheet lagged the revision.

Enterprise eQMS suites

Real capability, but validation-heavy and priced for scale. 69 percent of quality leaders in one 2025 survey doubt their QMS will scale; the small device shop needs the record layer first, not the whole suite.

Sources: McKinsey cost-of-quality research; FDA 483 citation data; Greenlight Guru 2025 survey. The QMSR took effect February 2, 2026 with no grace period. CitrusWeb makes the record a byproduct of running the job.

// Questions shops actually ask
Is this a full eQMS?+
No, and we'll say so. CitrusWeb builds the record-keeping and workflow layer that small device shops actually need first; if you outgrow it into a full eQMS, your data comes with you.
How does the AI handle regulated records?+
The AI assists and a human approves. Every AI-touched record shows what was proposed and who accepted it, so the audit trail includes the AI itself.
Do you replace our ERP?+
No. We run beside it and fill the traceability and quality gaps around it.
What does it cost?+
Flat monthly per shop, never per seat, so quality, production, and the floor all work from the same record.
// Related industries
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